At Tile Style Lancashire Limited T/A Homematas we are committed to complying with all relevant policies and procedures and especially those which surround how we use and process personal data and want to maintain your trust and confidence in our business.  This privacy notice is intended to set our how we collect, use and process data that is collected from time to time and confirm that we are not in the business of selling, renting or trading data in any way, but will advise here on the limited conditions under which we may need to disclose it to others.

Whilst this document provides lots of information we will be pleased to discuss specific aspects of our policies and procedures so let’s start by confirming who we are and how to contact us:

Tile Style Lancashire Limited T/A Homematas

Unit 1

Dewhurst Row

Bamber Bridge

Preston

PR5 6BB

Email: bg@tilestylelancs.co.uk

Phone: 01772 334428/311113

www.homematas.co.uk

What information do we collect and where we collect it?

We collect information about you when you contact our company, which may be an enquiry to request advice and information, to place an order, book a measure and occasionally participate in promotions, surveys and feedback.  We may on occasions receive data from third parties who you have provided consent to pass your details to us or from publically available sources.  Our website may also capture browsing data and you may also specifically sign up to receive information from us.

We try hard to limit the amount of data we collect from you to the information specifically necessary for the intended purpose. The information we collect from you is normally your contact details including home/work address, telephone numbers including mobile and e-mail address.  On occasions we may need to collect gender, date of birth, ethnicity.  The list is not exhaustive and on occasions we may need to collect additional data.

What is the legal basis for processing personal data?

Tile Style Lancashire Limited T/A Homematas will generally process data because it is necessary for the pursuit of our legitimate interests as detailed below.  It may however be on occasions that we need to collect data to fulfil a contractual arrangement and in certain instances it may be to fulfil a legal obligation such as compliance with legislation, in particular but not limited to the Health & Safety at Work Act.

OUR LEGITIMATE INTERESTS:

Selling and Supplying goods and services to our customers / Providing advice and support to our customers

Protecting customers, individuals and employees and maintaining health, safety and welfare

Promoting marketing and advertising our products and services

Updating customers and individuals with relevant information and changes with regards to supply of goods

Updating customers and details with regard to safety notices, product recalls and regulatory changes

Sending tailored and relevant promotional communications

Requesting feedback and development/improvement of products and services

Understanding customer needs and preferences / Handling complaints, claims queries, remedials or disputes

Compliance with legal and regulatory obligations, fraud investigations and prevention

How do we use the data we collect from you?

First of all, Tile Style Lancashire Limited T/A Homematas will not share, rent or sell your data to a third party organization for any marketing purposes.  Data will be processed in accordance with our legitimate interests outlined above. Here are some of the most common ways in which we use that data for legitimate purposes, whilst these examples are not exhaustive they are the most frequent ways in which we use the data.

MARKETING:- Your details may be in one or more of our direct marketing or e-mailing lists to receive promotional material and e-mails for products and services and information about up and coming offers.

IMPORTANT UPDATES:- We often provide important updates with regard to products, delivery times, prices and important service information.

WEB SITES:- We may on occasions use cookies data and analytical software sometimes provided by third parties for example google analytics so that we can improve our web browsing experience, track visitor numbers and make improvements to our online presence.  We do not make or allow anyone to make any attempt to identify those visiting our site, other than you may sign up to or request information.

Who do we share data with?

First of all, Tile Style Lancashire Limited T/A Homematas will not share, rent or sell your data to any third-party organization for any marketing purposes.  Data will be processed in accordance with our legitimate interests outlined above.  We do sometimes however as part of our legal basis for data usage need to communicate information to other parties not limited to but for example:

Kitchen Fitters

Plasterers

Electricians

Delivery Drivers

Tilers

Plumbers

Joiners

Security, Retention and Destruction of Data.

We endeavor to maintain your data securely at all times and appropriate to level of risk identified.  The measures may include but are not limited to:

Secure Data Backups

Electronic Data Encryption

Password Protection

Locked Storage Facilities

Data will only be retained as long as necessary for the legitimate interests identified.  In some cases, we are required by law to keep data for up to 6 years for compliance requirements.

Data will be destroyed once we have confirmed it is no longer required for the legitimate, contractual or legal use and will be an industry approved method of destruction.

Your rights and Access to data

You have a right to be informed of how we use data collected about you and this document serves to provide an overview of how we collect, use and process your data.  You may request at any time to view the details of the data we hold about you and request amendment or corrections to data we hold.  You may also make a request to erase data that we hold.  All requests for amendment, correction or for data to be erased, will be subject to investigation and verification and in certain circumstances may be rejected with a full explanation of any refusal.

Please make all requests direct to Tile Style Lancashire Limited T/A Homematas at the address details provided above.

You can unsubscribe to general mailings at any time by emailing us at the address provided above.

PLEASE DO NOT HESITATE TO CONTACT US AT THE ADDRESS PROVIDED ABOVE FOR ANY DETAILED INFORMATION ON SPECIFIC ASPECTS OF THIS NOTICE.